Customer Service Representative

2025-01-07 | Heidelberg Materials | Vancouver | BC | Canada

Perks & Benefits:

Location:
Vancouver, BC
Privileges:
  • Dental care
  • RRSP match
Line of Business: RMC
Pay Range: $64,390.00 – $81,553.33
About Us
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
What You'll Be Doing
  • Consult with, problem solve and advise clients regarding technical merits of various concrete mixes and value-added products
  • Interact with customers on the telephone and satisfy their requests for information and changes in shipping requirements
  • Input concrete orders, determine, and schedule delivery of concrete and negotiate timing with customers
  • Support day-to-day operations in the dispatch office
  • On the job training will be provide

What Are We Looking For
  • Strong communication and interpersonal skills.
  • Ability to handle challenging situations with empathy and professionalism.
  • Proficiency in using customer service software and tools.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
Work Environment
  • Fast-paced and dynamic office setting.
  • Collaborative and supportive team culture.
  • Opportunities for remote work may be available.
What We Offer
  • Competitive base salary.
  • Industry leading benefits package, including health, dental, and wellness.
  • Pension plan with an automatic company contribution as well as matching contributions and RRSP options.
  • Opportunities for training, development, career growth within a global organization.
Heidelberg Materials welcomes and encourages applications from people with disabilities. Accommodations may be available upon request for candidates taking part in all aspects of the selection process.

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