Office Services Coordinator

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Workplace arrangement

This role is classified as In-Person under our SSC Workplace Policy (see [1] SSC Workplace Program youlu page for an overview):

In-Person

Work is performed onsite, 4-5 days per week. Applicants must be located in, or willing to relocate, to the specified work location.

a day in the life:

• Greet and assist both guests and employees upon arrival, ensuring a friendly and seamless check-in experience
• Maintain the cleanliness and organization of the front desk and guest lounge area, creating a welcoming environment
• Screen and direct incoming communication such as emails, internal tickets, and voicemails, ensuring timely and appropriate responses
• Manage security access cards for employees, vendors, and guests, ensuring proper access control and security measures
• Handle office services requests, including but not limited to security access, parking, booking resources, rental requests, supply inquiries, and general office feedback
• Administer bookings for sweat studios, event spaces, and other office facilities, ensuring smooth, scheduling and coordination
• Support the core lululemon team with event coordination and execution at the building, providing logistical and operational assistance
• Create and maintain content, documents, and data across internal platforms to ensure accuracy and accessibility
• Uphold building emergency processes and procedures
• Manage stock and organization of all supply rooms, ensuring timely replenishment and proper inventory levels
• Assist in the creation and maintenance of strong process and procedures documentation to support operational efficiency
• Provide support to the Facilities team as required, helping with tasks that ensure the office runs smoothly and efficiently

The fine print:

• Completion of secondary school or equivalent practical experience
• Exceptional verbal and written communication skills, with the ability to convey information clearly and effectively
• Outstanding guest service, organizational, and time management skills, with a focus on delivering results
• Ability to manage multiple tasks in a fast-paced, dynamic environment with flexibility and adaptability
• High attention to detail and a task-oriented mindset, with strong problem-solving abilities and a collaborative spirit
• Committed to fostering diversity and inclusivity in the workplace
• Discreet and trustworthy, with the ability to maintain the highest level of confidentiality
• Proven analytical and critical thinking skills, with the ability to identify and resolve issues efficiently
• Reliable and responsible, with a strong sense of accountability and commitment to tasks
• Creative and innovative, with a passion for generating new ideas and thinking outside the box
• Strong experience with Microsoft Office Suite programs

Must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.

Additional Notes
Authorization to work in Canada is required for this role.

Compensation and Benefits Package

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes individual and team performance. The typical hiring range for this position is from $49,200-$64,600 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

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Extended health and dental benefits, and mental health plans

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Paid time off

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Savings and retirement plan matching

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Generous employee discount

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Fitness & yoga classes

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Parenthood top-up

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Extensive catalog of development course offerings

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People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. lululemon reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

References

Visible links
1. https://lululemon.sharepoint.com/sites/EmployeeEssentials/SitePages/SSC-Workplace-Program---NA.aspx