Customer Service Representative

• Lytton, Brisbane, QLD
• Full Time
• Unique Customer Service role within Fresh Meat Production Facility

PFD Food Services is a 100% Australian owned food service network, with 70 strategically located distribution centres around Australia. We deliver an extensive range of fresh meat and seafood together frozen products, drygoods, paper products and cleaning solutions to the food service industry.

Since 1943, we have been distributor of choice for cafés, restaurants, pubs, clubs, schools and any foodservice business that demands a wide range of products delivered with outstanding customer service. We’ve always believed in ourselves and our people, we know it takes every task, from every person in our business to help make our customers business a success. In 2021 PFD formed a partnership with another proud Australian company, Woolworths Group.

The Role

The purpose of this role is liaising with internal Branches and processing customer orders whilst also demonstrating your great PC skills, phone manner and organisational capabilities. This role is based in our Fresh Meat Processing facility working alongside our dedicated team of butchers and production staff.

Key Responsibilities

• Perform various administrative tasks as outlined by job description, including filing/photocopying
• Liaising with Butchers and Production Staff
• Process customer orders, enquires and following up on any issues
• Maintain customer relationships
• Communicate with various departments to ensure that a high level of customer service and record accuracy is maintained
• Ensure all customer details are updated when necessary
• Processing Orders, dispatching Loads
• Data entry

Key Competencies, Skills and Qualifications

• Excellent communication and organisational skills
• Excellent interpersonal skills
• Customer service focus with an excellent phone manner
• Willingness to take on new tasks and be multi-skilled in various roles within the office
• Great computer skills (including Word, Excel)
• Good product knowledge
• Capable of working under pressure in a team environment
• Show initiative and a positive attitude
• Previous Telesales experience preferably in the food service industry
• Minimum 1 year administration experience required
• Proven ability to work unsupervised

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking). Should you be eligible, the company may also offer nationally recognised Certificate III training.

Please submit your application (cover letter and resume) via the apply now link below

As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers.

PFD Food Services is an Equal Employment Opportunity employer