ieMR Admin Support Officer

About the role

Permanent full time opportunity to provide effective, efficient, confidential administration support and customer service to patients and professional disciplines within Cancer Care Services (CCS) in Metro North Health (MNH)

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

Provide excellent customer focus in a friendly and helpful manner, with the ability to communicate clearly and confidently in a written and oral capacity with all patients, their families, and staff.
Perform a wide range of administrative duties across all areas within CCS, which may include (but is not limited to) reception, referral centre, scheduling, medical records, billing, and call centre/switchboard services.
Provide administration support to Oncology Telehealth clinics, by assisting with the efficient functioning of these clinics occurring across the multiple specialities & sites, including scheduling and managing patient appointments as per local practices.
Appropriately record in Enterprise Scheduling Management (ESM), Telehealth clinic attendance or non-attendance, by maintaining daily auditing of scheduling system reports.

Health Equity

It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

Benefits when working for us

Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
Flexible working arrangements and competitive salary rates with annual incremental increases
Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.