Hotel Receptionist

The Y Queensland is a not-for-profit organisation with leading services in hospitality, childcare, fitness, schools, housing, youth recreation and community programs.

We are a vibrant, active community organisation, seeking to make a positive difference by providing each and every person with the opportunity to be healthy, happy and connected.

As part of the Y, The George Williams Hotel is in the heart of the Brisbane CBD. It is a favourite amongst business and leisure travelers with 103 stylish rooms conveniently located close to key attractions such as Roma Street Parklands, Queen Street Mall, North Quay and Brisbane City Hall.

The George Williams Hotel is seeking a motivated and customer-oriented individual to join our team as a Casual Hotel Receptionist. If you have a passion for providing exceptional guest service and enjoy working in a fast-paced environment, we want to hear from you!

ABOUT THE ROLE

As a Receptionist at the George Williams Hotel, you will be responsible for providing outstanding customer service to guests during their stay

What will my time look like?

• Welcoming guests upon arrival and ensuring a smooth check-in/check-out process
• Handling guest inquiries, requests and providing accurate information about hotel facilities and services
• Managing reservations and assisting with room allocations
• Processing payments, handling cash and maintaining accurate records
• Collaborating with various hotel departments to ensure guest needs are met promptly and efficiently
• Upholding the hotel's standards of cleanliness and presentation at the reception area
• Support the Night Manager with daily tasks

Am I a good match?

• Previous experience in a customer service or receptionist role preferred
• Excellent communication and interpersonal skills
• Proficiency in using computer systems and knowledge of hotel management software is an advantage
• Ability to multitask and work efficiently in a fast-paced environment
• Strong attention to detail and problem-solving abilities
• Flexibility to work on a rotating roster, including weekends and public holidays and evenings
• Hold a current national police check or be willing to obtain one

Here’s what on offer?

• Join a supportive, inclusive and passionate team in an organisation making a difference.
• Free gym membership which includes our fitness classes
• Employee Benefits Program
• Discounts for all Y OSHC Services and Day Care Facilities
• Discounted banking and loan rates
• Discounted private health insurance with Medibank
• Opportunity to participate in and give back to Y programs
• Enjoy a discounted overnight stay at George William Hotel
• Counselling Employee Assistance Program

We are an inclusive workplace and welcome people from all backgrounds to apply. We all belong at the Y!

At the Y, we are committed to empowering all children and young people to feel safe and be safe. As a Child Safe organisation, all our candidates must have or obtain a working with children check.

To learn more about our screening processes, click here to view our Safeguarding Children and Young People Policy: https://ymca.org.au/about-us/safeguarding-children-young-people/safeguardingresources

Applicants are advised that it is an offence for a person disqualified or suspended from holding a blue card to commence or continue in regulated, child-related employment.