Helpdesk Administrator VA2243

At Anabas, our vision is simple. We believe in providing forward thinking Facilities Management solutions, with real passion and providing our diverse and well-established client base with a world-class service that is tailored to their individual needs.

Anabas is currently seeking to employ a full time Helpdesk Administrator member to join our fast-paced team, based at our client site

This role will be the main contact for all operations onsite, making sure we build good relationship with stake holders and ensuring PPM's & set-up information for teams is captured, booked in, and distributed. Part of your responsibilities on the Helpdesk will be:

• Ensure all calls, e-mails and notifications for Helpdesk are answered in accordance with call handling procedures, ensuring that all requests, queries are handled professionally and effectively to provide and promote a high standard of customer service.
• Liaise with sub-contractors and suppliers keeping records up to date. Requesting quotes and issuing POs as required.
• Deal with requests in conjunction with other members of operations teams.
• Coordinate messages, appointments, and information to relevant stakeholders.

As a Helpdesk Administrator you will also provide a friendly and proactive service to our customers and clients, to ensure calls are correctly directed, queries are logged with detailed notes which outline the issue.

This is a permanent position. Monday to Friday, 40 hours per week.

We will in turn provide you with:

Benefits include:-

• Salary £33,000
• 33 days holiday per year inc Bank Holidays.
• Employee Assistance Programme.
• Recognition and Reward scheme.
• Cycle 2 Work scheme.
• Recommend a friend scheme.
• Company events.
• Training & development opportunity.

Sound like the job for you? We look forward to receiving your application soon!