Manager, Supplier Management

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T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond.

Reporting to the Sr Manager, Supplier Management, the Manager, Supplier Management will work within the Source to Pay (STP) team to initially assist in implementing new areas within the Finance, Procurement & Supply Chain (FP&SC) Magenta Services group to develop continuous process improvements, procedure documentation, and reports to achieve industry standard methodologies, as well as contribute focused expertise to drives a culture of spending subject area for strategic suppliers/ categories via the employment of efficient, effective and best in class contract management, negotiation and supplier management practices.

This position will manage and may be responsible for:

• Day-to-day operations of the Supplier Management team (including onshore and offshore staff) in coordination with Procurement.
• Developing and maintaining ongoing supplier performance programs and documentation.
• The workflow of the supplier management team to ensure effective support in following key areas: supplier performance management, relationship management and supplier risk management.
• Provide a framework to lead and deploy suppliers and supplier relationships, run the supplier relationship to deliver the best value to T-Mobile, develop and improve metrics to drive improved performance and productivity, and strengthen the overall business relationship.

This position manages and serves as a central point of contact for suppliers, and must interface ad effectively communicate with senior leadership both within T-Mobile and at suppliers. They is a source of best practices to be implemented within the team.

Job Responsibilities:

• Lead vendor performance management team responsible for conducting vendor evaluations / business reviews for compliance, effectiveness and performance. Drive accountability, from both T-Mobile and vendors in regards to implementation, service levels and adherence to T-Mobile’s contractual obligations. Use performance data to identify performance trends, recommend and implement actions that deliver strategic improvements in vendor performance.
• Represent T-Mobile as a primary contact with the Vendor for performance, escalations and resolution. Build and maintain relationships with vendors to align and manage expectations of services delivery/reliability. Lead and serve as communication point for escalations to resolve vendor delivery/reliability issues.
• Collaborate with internal business partners to ensure ongoing communication and cooperation between vendor management and operations with a focus on vendor performance and managing cost while maintaining satisfactory service levels regarding network availability. Coordinate activities/communication between internal teams and vendors. Partner with leadership to help determine areas of improvement on service reliability, cost savings and quality improvement. Identify and propose alternative solutions to upper management regarding service delivery/operating issues.
• Monitor and communicate vendor financial and operational impacts to the T-Mobile technology teams. Collaborate with cross functional groups including Technology, Engineering, Operations and Finance. Team is responsible for developing outlining appropriate terms and conditions governing T-Mobile relationships
• Hire, train, develop and motivate staff. Performance management, coaching and development

Education:

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)

Work Experience:

• 4-7 years Telecommunications/Wireless Industry – experience in the areas of Engineering, Finance or Carrier Management desired.
• 4-7 years Vendor Management, IT, Engineering or Carrier Management experience.
• 4-7 years Experience of evaluating Vendor Performance.
• Demonstrated experience producing executive level analysis.

Knowledge, Skills and Abilities:

• Communication (Required)
• Cross Functional Relationships (Required)
• Problem Solving (Required)
• Analytics (Required)
• Vendor Management (Required)
• People Management (Required)
• Management (Preferred)
• Business Process (Preferred)
• Contract Management (Preferred)
• Microsoft Office (Preferred)

Licenses and Certifications:

• Certified Professional in Supply Management (CPSM) (Preferred)

#LI-Hybrid

#LI-Corporate

• At least 18 years of age
• Legally authorized to work in the United States

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.